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العربية Top up now

Refund and Cancellation Policy

Last updated: 5 October 2026

Simple rule: if your top-up doesn’t arrive, you don’t pay for it.

Before payment

You can cancel a request at any time before paying, at no cost. Just tell your manager or ignore the message — nothing is charged.

Full refund

You receive a full refund, including any service fee, when:

  • the top-up could not be completed;
  • the credit did not reach the number you confirmed;
  • you were charged more than the total agreed with your manager (the difference is refunded).

When a refund isn’t possible

Once credit has been applied to the number you confirmed, the operator usually cannot take it back, so we cannot refund a completed top-up — including one sent to a number confirmed in error. We will still check with you what can be done.

How to request a refund

  1. Write to contact@qsimtopup.com or WhatsApp +974 55 704 318 with the mobile number and payment date.
  2. We review the top-up and reply within 2 business days.
  3. Approved refunds go back to the same card. Banks usually show them within 5–10 business days.